Cancellation Policy

Cancellation Policy

Last Updated: August 14, 2026

This Cancellation Policy explains how you can cancel an order placed through pickzo.co.in.

Pickzo is a brand operated by Durga Enterprises.

1. Cancellation Before Dispatch

You may request cancellation of your order before it has been dispatched.

To request cancellation, contact our customer support as soon as possible with your order number.

Cancellation is subject to the order's processing status.

2. Cancellation After Dispatch

Once an order has been dispatched, it may not be possible to cancel it through our system.

In such cases, you may need to follow the applicable return or delivery process after receiving the product.

3. COD Orders

For Cash on Delivery orders, you may request cancellation before dispatch.

If a COD order has already been dispatched, refusing delivery may result in the shipment being returned to us.

Repeated refusal of COD orders may result in restrictions on future COD availability.

4. Prepaid Orders

If an eligible prepaid order is successfully cancelled before dispatch, the applicable refund will be initiated to the original payment method or another appropriate method.

The time required for the refund to reach your account depends on the payment gateway and financial institution.

5. Cancellation by Pickzo

We reserve the right to cancel an order in circumstances including:

  • Product becoming unavailable
  • Incorrect product or pricing information
  • Incorrect or incomplete customer information
  • Suspected fraudulent activity
  • Delivery serviceability issues
  • Duplicate orders
  • Operational or logistical issues
  • Other circumstances where fulfillment is not reasonably possible

If a prepaid order is cancelled by us, the applicable amount paid will be refunded.

6. How to Request Cancellation

To request cancellation, contact us as soon as possible with:

  • Order number
  • Customer name
  • Registered mobile number
  • Reason for cancellation

Cancellation requests can be sent to:

Email: support@pickzo.co.in
Phone/WhatsApp: +91-9821216747

We recommend contacting us immediately after placing an order if you wish to cancel it.