Terms & Conditions

Last Updated: August 14, 2026

Welcome to Pickzo. These Terms & Conditions govern your use of pickzo.co.in and your purchase of products from our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Pickzo

Pickzo is an online shopping platform operated by Durga Enterprises, offering a variety of trending products, gadgets, home and kitchen products, lifestyle products, beauty products, accessories, and other consumer goods.

Throughout these Terms, the words “we,” “us,” “our,” “Pickzo,” or “the website” refer to Pickzo and its operating entity.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website for any unlawful or fraudulent activity.
• Attempt to gain unauthorized access to our website or systems.
• Copy, reproduce, modify, or distribute our website content without permission.
• Provide false or misleading information while placing an order.
• Place orders with the intention of committing fraud or abusing our services.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

• Product colors may vary slightly depending on your device or screen settings.
• Product images may be for illustrative purposes.
• Product specifications, packaging, appearance, or accessories may occasionally vary from the images shown.
• We reserve the right to correct errors or update product information without prior notice.

We do not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or error-free.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.
• Discontinue a product at any time.
• Cancel an order if a product becomes unavailable.
• Correct pricing or product information errors.

If we cancel an order after payment has been made, the applicable amount will be refunded to the original payment method or through another appropriate refund method.

5. Prices and Payments

All prices displayed on Pickzo are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

We accept payment methods displayed on the checkout page, which may include online payments and Cash on Delivery (COD) for eligible locations and products.

For COD orders, customers may be required to confirm their order by phone, SMS, WhatsApp, or another available method before dispatch.

6. Order Acceptance

Placing an order on our website does not automatically guarantee that the order will be accepted.

We reserve the right to cancel or refuse an order due to reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Incorrect or incomplete customer information.
• Suspected fraudulent activity.
• Delivery limitations.
• Multiple failed delivery attempts.
• Other operational or logistical reasons.

If an order is cancelled after successful online payment, the applicable refund will be processed.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated to you.

Delivery times may vary depending on:

• Delivery location.
• Courier availability.
• Product availability.
• Weather conditions.
• Public holidays.
• Operational or logistical circumstances.
• Other events beyond our reasonable control.

Estimated delivery dates are not guaranteed delivery dates.

Once an order has been handed over to the courier, delays caused by the courier or circumstances beyond our reasonable control may occur.

8. Customer Information

You are responsible for providing accurate and complete information when placing an order, including:

• Full name.
• Mobile number.
• Email address, where applicable.
• Complete delivery address.
• PIN code.

Pickzo will not be responsible for delays, failed deliveries, additional charges, or order cancellation resulting from incorrect or incomplete information provided by the customer.

9. Cash on Delivery Orders

For COD orders, customers agree to accept and pay for the order at the time of delivery.

Repeated refusal of COD orders, providing false contact information, or placing fraudulent orders may result in restrictions on future COD availability.

We reserve the right to verify COD orders before dispatch.

10. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, usage, or other applicable restrictions.

Where a return is approved, the product may be required to meet the conditions specified in our Return & Refund Policy.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support within the timeframe specified in our Return & Refund Policy.

We may request photographs, videos, order details, packaging information, or other evidence to assess the issue.

Resolution may include replacement, refund, or another appropriate remedy depending on the circumstances and product eligibility.

12. Intellectual Property

All content available on Pickzo, including but not limited to:

• Logo and brand name.
• Text.
• Graphics.
• Images.
• Product descriptions.
• Website design.
• Layout.
• Icons.
• Software.
• Other website materials.

is owned by, licensed to, or used with permission by Pickzo and/or its respective owners.

You may not reproduce, copy, modify, distribute, or commercially exploit our website content without prior written permission.

13. Third-Party Services and Links

Our website may use third-party services such as payment gateways, logistics providers, analytics services, advertising platforms, and other service providers.

We may also provide links to third-party websites.

We are not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Pickzo and its operating entity shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Website Availability

We make reasonable efforts to keep Pickzo available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, technical problems, upgrades, or circumstances beyond our control.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter.