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Last Updated: August 14, 2026
At Pickzo, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through pickzo.co.in.
Pickzo is a brand operated by Durga Enterprises.
We currently offer delivery across India, subject to serviceability of the delivery address and availability of courier services.
Some remote or restricted locations may have limited delivery availability.
Orders are generally processed after successful order placement and, where applicable, order verification.
Orders may take approximately 1–3 business days to process and dispatch.
During sales, promotions, holidays, or periods of high order volume, processing may take longer.
You will receive relevant order and shipping updates using the contact details provided during checkout.
After dispatch, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.
Therefore, the approximate total delivery time may be:
Processing: 1–3 business days
Transit & Delivery: 3–7 business days
Delivery times are estimates and are not guaranteed.
Delays may occur because of weather, courier issues, public holidays, remote locations, incorrect addresses, high order volumes, or circumstances beyond our reasonable control.
Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.
Where we offer free shipping, the applicable terms will be clearly mentioned on the website or during checkout.
Cash on Delivery (COD) may be available for eligible products and delivery locations.
COD availability may depend on the customer's PIN code, product, order value, courier serviceability, and other operational factors.
We may contact customers to verify COD orders before dispatch.
Once your order has been dispatched, tracking information may be provided through SMS, email, WhatsApp, or another available communication method.
You can use the provided tracking information to monitor your shipment.
Customers are responsible for providing accurate delivery information.
Please carefully check your:
Pickzo will not be responsible for delivery delays or failed delivery caused by incorrect or incomplete information provided by the customer.
If a courier is unable to deliver your order due to reasons such as:
the shipment may be marked as Non-Delivery Report (NDR) or returned to the sender.
We may contact you to arrange another delivery attempt where possible.
Repeated refusal or failed delivery of COD orders may result in restrictions on future COD orders.
If an order cannot be delivered after the courier's delivery attempts and is returned to us, it may be classified as Returned to Origin (RTO).
For COD orders that are returned because of customer refusal, non-availability, incorrect address, or failure to accept delivery, we reserve the right to restrict future COD ordering.
Although we work with logistics partners to deliver orders safely and on time, circumstances beyond our control may occasionally cause delays or shipment issues.
If your shipment appears significantly delayed, please contact our customer support team with your order number.
We will coordinate with the relevant logistics partner where possible.
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